
Each month I put together an e-newsletter for QualDATA. It was started last August (2008) which means that in February 2009 we are now up to issue number 9.
I know that there is a mentality amongst some that e-newsletters are SPAM. I’m certainly no advocate of email spam – I get enough of it myself – BUT I’d like to think that e-newsletters can be the source of valuable information. I know that I have actually subscribed to e-newsletters (to my own surprise) – as a way of keeping information coming in from credible sources without spending hours looking it up on the net.
The comforting thought is that you can easily unsubscribe from credible newsletters when you find them of no further value. It’s the unsolicited emails that are the cause my greatest inbox grief. I have this one recurring e-newsletter that just won’t stop even though I’ve unsubscribed at least 10 times! This company certainly doesn’t have my goodwill.
This month I’m on a real hunt to work out what makes an e-newsletter work and what is needed to keep it looking and reading fresh. My goal is to make the e-newsletters I put together as useful and as interesting to the end-user as possible. Basically to make the e-newsletter a friend not a foe.
I thought I would put together a top five list of pieces of advice that I’ve found most useful.
- Offer high value and fresh content – This means thinking outside the box of the mechanics of your profession and writing about current issues and events with your slant on things i.e show your expertise and passion. Also writing personal anecdotes about experiences you’ve had in the day to day running of your business wouldn’t go astray. I know that I like to read the ‘light’ stories. What about interviews with leaders in your field? What do your readers want to know about? Think of it as a magazine.
- Send to the right people – Sounds basic, but is very true. If your email lists aren’t targeted, then your information is getting lost and you are more likely than not annoying people. It’s also worth thinking about segmenting your email list. Those who are interested in one aspect of your business may not be interested in another. Maybe two versions is the way to go?
- Be consistent and keep to a schedule – almost every article I read underlines the importance of being consistent with e-newsletters and continuing to send them out to a schedule – be it weekly, monthly, quarterly etc. Be committed! I tell my clients that e-newsletters are about being top of mind and establishing them as experts in their field. Keep sending out the gems of information and you will start to see results. As e-newsletter expert Michael Katz says on the Constant Contact website – Think of publishing a newsletter like exercising. It only works if you keep doing it.
- Keep the layout simple – If it’s too complex, people won’t bother reading. If it takes more than 3 seconds to take the overall content in, then it’s too complex. I know that if I have to think too hard, I don’t bother with emails. Headings need to be short and easy to read, links need to be clear and correctly linked (obvious but annoying if they don’t work!) and the layout needs to be clean not cluttered.
- Be polite - By this I mean let your recipients know why they are receiving your newsletter and always give them the opportunity to opt out (unsubscribe) if they wish. You can do this in a caveat down the bottom of the email, it should be easy to find and no more than a point and click function. The last thing you want to do is to create any negative feelings about your business amongst your contacts through unsolicited contact.
Of course there are many more aspects to e-newsletters to think about – this is just a small selection of advice that I’ve found useful. Below are some links to sites that have some great information. Any more tips are always welcome! Feel free to leave a comment.
The Wealthy Freelancer: 5 Tips for Developing an e-newsletter that makes the phone ring
Constant contact: E-newsletter advice from an expert
Newsweaver: Email Marketing knowledge bank
Urban Route: Tips and Tricks for how to develop your own email newsletter
Tags: communication, e-newsletter